Baggage transportation

Checked baggage

The passenger's baggage is accepted for carriage as checked baggage and is transported in the baggage and cargo compartments of the aircraft. Hand luggage is carried in the cabin of the aircraft. The passenger's checked baggage is carried on the same aircraft on which the passenger is traveling. If such transportation has become impossible, such baggage will be transported on an aircraft that performs the next flight to the passenger's destination.

The airline has the right to refuse to transport the passenger's baggage if the weight, number of seats, contents, size or packaging do not meet the requirements of these rules. The baggage of a passenger who did not show up for boarding the aircraft after check-in (including the baggage of a transit passenger who did not show up for boarding and his hand luggage in the cabin of the aircraft) are subject to removal from the aircraft and mandatory inspection.

Packing of baggage

Each piece of checked baggage must have a serviceable package that ensures its safety during transportation and processing and excludes the possibility of harm to passengers, crew members, third parties, damage to the aircraft, baggage of other passengers or other property.

Combining two or more items with separate packages in one place is not allowed.

Baggage with sharp, protruding objects in its packaging, as well as baggage in defective packaging, is not allowed to be transported.

Baggage with external damage that does not affect its safety during transportation and processing and cannot harm passengers, crew members, third parties, damage the aircraft, baggage of other passengers or other property may be accepted for carriage as checked baggage with the consent of the airline. In this case, the presence and type of damage are confirmed by the passenger's signature.

The airline has the right to refuse to accept the passenger's checked baggage if the baggage is not placed in a package that ensures its safety under normal handling conditions.

Baggage claim

The Airline is obliged to ensure that passengers are informed of the reason and duration of any delay in baggage delivery and to ensure that baggage is handed over to passengers.

The passenger is obliged to receive his checked baggage after presenting it for delivery at the destination on the basis of a detachable coupon of the numbered baggage tag.

Baggage is collected at the airport to which the baggage was accepted for carriage. However, at the request of the passenger, baggage may also be issued at the point of departure or at an intermediate boarding point, if baggage collection at these points is not prohibited by the rules of state authorities and if time and circumstances allow for the issuance.

In the case of such baggage collection at the point of departure or at an intermediate boarding point, all amounts previously paid to the carrier related to the carriage of this baggage can be refunded only with the consent of the airline.

If the person applying for baggage cannot present a detachable baggage tag coupon, the airline may issue baggage to such a person only if sufficient evidence of their rights to this baggage is presented. An act on the issue of such baggage is mandatory.

Information

To receive the "Hand luggage" or "Checked baggage" tag, the passenger must present at the check-in desk at the airport for weighing: i) Baggage, ii)Hand luggage, iii) Backpack, iv) A baby carriage.

If a passenger refuses to pay for the carriage of excess baggage in the amount and on the terms provided for in the passenger's air carriage agreement, QANOT SHARQ has the right to refuse such passenger transportation. There may be exceptions to the standard conditions of the free baggage allowance for certain destinations and for certain fares. 

The passenger will be notified of them when booking the carriage.The baggage carried with passengers is checked in for each passenger separately. In the case of transportation of passengers traveling together, which passengers can document, it is allowed to combine, but on condition that each seat does not exceed the norms established by the tariff.

The free baggage allowance and hand luggage does not apply to

• Passenger's belongings, regardless of their name and purpose, the dimensions of which in packed form exceed 158 cm (the total size of three dimensions of each of the baggage items), such baggage is considered oversized

• Hand luggage weight and dimensions in the sum of three measurements and each measurement in particular exceed the rate set by the tariff;

• Passenger's belongings, regardless of their name and purpose, weighing more than 30 kg per seat, but less than 50 kg, such baggage is considered heavy. Heavier baggage is processed and transported as cargo

• Pets (birds), service dogs and food for the animal, with the exception of guide dogs accompanying passengers who are visually impaired.

The transportation of the above-mentioned baggage is paid according to the published baggage rates, regardless of the passenger's other belongings carried as baggage.

Note

• The checked baggage allowance for 1 adult passenger must not exceed 20 kg.

• The cost of additional baggage is refunded without penalty at the request of the passenger before the end of check-in.

• In case of a change in the conditions of carriage, the reissue of the additional baggage service is carried out without penalties.

• The discount does not apply to the transportation of animals in the cabin.

General information 

The passenger's baggage allowed by the carrier to be carried in the cabin of the aircraft belongs to hand luggage and must be marked with the tag "Hand luggage/Cabin" (with the exception of items related to Personal belongings) issued by the carrier, and is transported free of charge provided:

1. The weight and dimensions of the sum of the three measurements and each measurement in particular does not exceed the norms established by the tariff.
2. For children under 2 years old traveling without a seat, hand luggage is not provided, except for the "XS" fare.
3. Hand luggage must be placed under the passenger seat during transportation. Small light items and the passenger's outerwear can be placed above the passenger seat in the lockable luggage compartment.
4. The passenger is responsible for the safety of hand luggage. In case of a break in the flight specified in the transportation document, the passenger is obliged to take his hand luggage and personal belongings with him when disembarking from the aircraft.
5. Currently, there are restrictions on the transportation of liquids, gels and aerosols in hand luggage at airports. This restriction applies to: water, drinks, creams, perfumes, the contents of cans, deodorants, toothpastes, and any other similar substances. Passengers are allowed to bring the above substances on board the aircraft, but only on condition that they are packed in containers with a capacity of no more than 100 ml and packed in a securely sealed transparent plastic bag with a volume of no more than 1 liter. A passenger can take only one such package with them.

Note:

The carry-on baggage allowance for 1 adult passenger should not exceed 5 kg.

Refund of the cost for carrying additional hand luggage is made without penalty at the request of the passenger before the end of check-in.

In case of a change in the conditions of carriage, the reissue of the additional hand luggage service is carried out without penalties.

For your information:

In case of destruction, theft, loss or damage to personal property and hand luggage, the Carrier is liable if these events are a proven result of improper actions on the part of the Carrier or its employees or agents; in this case, liability The Carrier is limited to the amount specified in the conditions of carriage of passengers and baggage.

Passengers are responsible for personal property and hand luggage carried in the cabin.

Requirements for baggage carried in a separate passenger seat.

Baggage requiring special transportation conditions (for example, valuable, brittle, fragile, breakable items) may be accepted for carriage in a passenger seat in the cabin of an aircraft if:

1. The passenger has agreed this service with the airline in advance
2. The luggage has passed a special aviation security inspection

The passenger is obliged to pay for an additional seat (passenger seat) at the passenger fare (in this case, there is no charge for transporting excess baggage).

The weight of the baggage must not exceed the average passenger weight (80 kg), and the dimensions of the baggage allow it to be placed in a separate passenger seat.

The luggage must be placed in the window seat and secured with a seat belt. Baggage is placed in such a way that it does not block access to emergency and regular exits from the aircraft, does not block other passengers from light displays ("smoking is prohibited", "fasten your seat belts", "exit").

The baggage carried in the passenger seat is checked in by the passenger at the check-in desk, and a separate boarding pass with the seat number is issued for such baggage. The passenger is responsible for its safety and security. The baggage must be properly packed in order to avoid damage to the aircraft cabin equipment during its transportation. A device for attaching it to the passenger seat must be provided on the luggage package.

Baggage is delivered to the aircraft, lifted, placed in the cabin of the aircraft, removed from the aircraft and delivered from the aircraft by the passenger carrying this baggage.

Personal items

As hand luggage, in excess of the established norm and without additional charge, the passenger has the right to carry the following items:

• A backpack, or a handbag, or a briefcase, with things enclosed in a backpack, or a bag, or a briefcase, in an amount of no more than one place, weighing no more than 5 kg and dimensions no more than 40x30x20 cm, allowing you to safely place in the cabin of an aircraft
• Bouquet of flowers
• Outerwear
• Baby food for the child during the flight
• A suit in a holdall
• A device for carrying a child (a baby cradle, holding systems (devices) for children under 2 years old, a baby stroller and other devices), the dimensions of which are established by the rules of the carrier (in terms of hand luggage) and allow them to be freely placed on a shelf above the passenger seat, or under the passenger seat in front
• Medications, special dietary requirements in the amount required for the duration of the flight
• Crutches, canes, walkers, rollators, a folding wheelchair used by a passenger and having dimensions that allow them to be safely placed on a shelf above the passenger seat or under the seat in front of the passenger seat
• Goods purchased at duty-free shops at the airport, packed in a sealed (sealed) plastic bag, the weight and dimensions of which allow them to be safely placed in the cabin of the aircraft and do not exceed the established free carry-on baggage allowance.

A baby carriage, including a "cane", is transported in the baggage compartment of an aircraft as checked baggage in excess of the established norm. The passenger can use the wheelchair before boarding the aircraft. The stroller is necessarily transferred for loading into the luggage compartment immediately before boarding the aircraft.

The luggage has not been delivered to the arrival airport

In all cases of delay in the delivery of baggage, its shortage, damage or loss, as well as in the case of baggage collection without presenting a detachable coupon of a numbered baggage tag, without leaving the airport, it is necessary to find the Lost & found baggage counter and draw up an act describing transportation malfunctions (PIR) there, which is certified by the signature of a representative the airline and the passenger until the last exit from the airport. One copy of the act is handed over to the passenger, and the second is transferred to the carrier's claim service.

When the baggage is found, the airline will notify the baggage owner and deliver the baggage to the airport (point) indicated by the passenger, and at the request of the passenger to the address indicated by him without charging an additional fee.

If the checked baggage is not found within twenty-one days from the date of submission of the application for non-receipt of baggage, the passenger has the right to claim compensation for damage caused by the loss of checked baggage.

Luggage is forgotten at the arrival airport

The passenger's checked baggage can be stored free of charge at the destination airport for 2 (two) days day, including the day of arrival of the aircraft on which the baggage was delivered. Further baggage storage is provided by the carrier or the service organization. The costs of storing baggage not received by the passenger within two days are reimbursed in accordance with the civil legislation of the Republic of Uzbekistan.

If the checked baggage with a properly issued numbered baggage tag arrived at the airport (point) of destination, transfer or stop and was not received or claimed by the passenger, the airline searches for the owner of the baggage. In case of a positive result, the airline sends a written notification of the need to collect baggage and the procedure for receiving or delivering it.

Checked baggage, hand luggage and personal belongings are stored for 6 months from the date of notification to the baggage owner about the need to collect baggage or 6 months from the date of arrival of the aircraft at the airport, if the baggage owner is not found. In case of non-receipt of baggage, after the expiration of the specified period, the baggage may be sold or destroyed in accordance with the procedure established by the legislation of the Republic of Uzbekistan.

If during the search for baggage, the contents of which deteriorate after a certain storage period, adverse effects of temperature, humidity or other environmental conditions, are at risk of damage, the carrier has the right to immediately destroy all or part of the perishable baggage.

The storage of baggage subject to customs control and its disposal are carried out in accordance with the procedure established by the customs legislation of the Republic of Uzbekistan.

The luggage is damaged

In case of damage to baggage, the passenger has the right to make a claim:

• for domestic transportation within 6 months from the day following the day of baggage collection;
• for international transportation within 7 days from the date of receipt of baggage.

Forgotten items on board the aircraft

Hand luggage and personal items forgotten by the passenger on board the aircraft and found after the flight are stored at the airport of their discovery, for 6 months from the date of arrival. After 6 months from the date of arrival of the aircraft at the airport, hand luggage and personal belongings may be sold or destroyed in accordance with the procedure established by regulatory legal acts of the Republic of Uzbekistan.

Dangerous substances and items allowed for carriage only in checked baggage

Edged weapons and sharp objects

• Crossbows, spearfishing rifles, checkers, sabers, cleavers, scimitars, broadswords, swords, swords, bayonets, daggers, scalpels, skates, harpoons, spears, hunting knives, with ejecting blades, with locking locks – any sharp objects that can cause stabbing and cutting wounds;
• Cutting objects: stationery knives, penknives, for cutting meat, for chopping ice, household knives (scissors) with a blade length of over 60 mm, blades without packaging;
• Paintball guns;
• Pneumatic weapons;
• Signal weapon;
• Starting pistols;
• Construction pistols;
• Toy weapons of any type.

Alcoholic beverages

• Alcoholic beverages containing more than 24%, but not more than 70% alcohol by volume, in containers with a capacity of not more than 5 liters, if they are in sealed containers intended for retail trade, in passenger baggage;
• The total net amount of such drinks per person is 5 liters;
• Alcoholic beverages with an alcohol content of no more than 24% by volume are not subject to any restrictions other than packaging restrictions.

Various items

• Non-radioactive medicines and toiletries, including aerosols for use in sports or household purposes. The total net quantity of all such products carried by each person does not exceed 2 kg or 2 liters, and the net quantity of an individual product should not exceed 0.5 kg or 0.5 liters;
• Hair sprays, colognes and medicines containing alcohol. The total net quantity of all such products carried by each person does not exceed 2 kg or 2 liters, and the net quantity of an individual product should not exceed 0.5 kg or 0.5 liters;
• With the permission of the airline, small cylinders with gaseous oxygen or air necessary for medical purposes;
• Drills, saws, screwdrivers, crowbars, hammers, pliers, pliers, winches, wrenches and wrenches, blowtorches, etc.;
• Axes and ice axes;
• Devices that emit heat, such as underwater flashlights and blowtorches.

What is forbidden to carry on the plane

Both checked and unchecked baggage are not accepted for carriage:

1. Items and substances that may be dangerous to the aircraft, passengers, airline property or passengers on board the aircraft;
2. Items whose transportation is prohibited by the laws and regulations of the State from the territory to or through the territory of which the transportation is carried out;
3. Items whose weight and size significantly exceed the overall baggage allowance established by the airline's rules;
4. Firearms, pistols and military equipment – any object or semblance of an object from which a bullet can be fired or which can cause bodily injury;
5. Stabbing/cutting weapons and pointed objects – any stabbing or cutting object that can cause bodily injury. Blunt-ended objects - any object with a blunt end that can cause bodily injury;
6. Explosives and objects filled with them: explosives, ammunition, illuminating substances and rockets;
7. Explosive substances: fireworks, firecrackers, flares, cartridges;
8. Flammable substances: gasoline lighters and heating devices, paints, matches and sparklers;
9. Compressed and liquefied gases: deeply cooled flammable, non-flammable, toxic, butane, oxygen, propane, scuba tanks;
10. Toxic, toxic, irritating substances: insecticides, herbicides, arsenic, cyanides;
11. Caustic materials and corrosive substances: acids, alkaline batteries;
12. Flammable solids and liquids;
13. Magnetized materials;
14. Radioactive materials;
15. Infectious materials: bacteria, live viruses.
16. Mercury and other substances, items that fall into the category of substances listed above, cargo and items that cast doubt on the safety of their transportation and which can be used to set fire, explode or threaten the lives of passengers and crew members of aircraft;
17. Oxidizing materials and organic acids;
18. Small personal motorized vehicles powered by lithium ion batteries; 
19. Substances and liquids of unknown composition (honey, jam, etc.) that do not have factory packaging, an appropriate technical passport and certificate.