Transportation rules

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TARIFF RULES

Consult with the Carrier or its agent when purchasing an air ticket or making changes to the conditions of carriage (flight, class of service, departure date, etc.) about the conditions of the applied fare. Failure to comply with this recommendation may result in an increase in the fare and/or additional costs, as the Rules for the application of some special fares provide for the application of fees for canceling flights or changing reservations in tickets.

TRAVEL DOCUMENTS

You cannot travel if you do not have the necessary valid documents, such as a passport, or other legal identity documents, visas, etc.) required by the legislation of the respective countries.

REFUSAL TO BOARD A FLIGHT

There may be more tickets sold for a flight than the number of seats and there is a slight chance that there will be no empty seats on the flight, even if you have a ticket with a confirmed reservation. Before the flight departs, the carrier will try to find passengers who are willing to voluntarily refuse to board the flight before anyone is denied boarding. If you were refused boarding, you will receive compensation and you are guaranteed to be sent on another next flight. The rules for providing compensation in case of refusal to board a flight can be clarified with the Carrier.

REGISTRATION TIME

The time indicated on the ticket or on the itinerary receipt is the departure time of the aircraft. The departure time of the aircraft is not the check-in time or the boarding time. The check-in time specified by the carrier is the latest time when passengers can be accepted for carriage; the boarding time specified by the carrier is the latest time of arrival of the passenger for boarding. Each airport has its own check-in deadline. You can find out about the end time of registration when buying a ticket, on the Carrier's website and in its representative offices. Please check in for your flight no later than the time specified by the Carrier.

Luggage

Baggage is checked in for a single transportation to the destinations indicated in the itinerary of the ticket presented for registration.

The carrier allows free transportation of checked baggage within the limits established by it, which may vary depending on the class of service and/or route of transportation.

Carriers involved in passenger transportation may charge an additional fee for checked baggage in case of exceeding the permissible baggage allowance for their sections.

The carrier has the right to restrict or refuse to accept the passenger's baggage in excess of the established free baggage allowance. If the passenger has presented baggage for carriage in an amount greater than the established baggage allowance, then such baggage is accepted for carriage only if there are free containers and subject to payment of additional fees.

For some items carried as checked baggage, an increased value for carriage may be declared, subject to the payment of additional fees by the passenger.

The carrier is not responsible for fragile, valuable or perishable items carried in checked baggage. The passenger must carry money, valuables and documents with him, without putting them in the luggage.

Hand luggage

The passenger can take hand luggage (bag, etc.) into the cabin of the aircraft under his own responsibility. The total weight of such baggage should not exceed 8 kg. The maximum dimensions of hand luggage in the sum of three dimensions are no more than 115 cm. It is recommended to carry a minimum amount of hand luggage.

In addition to the specified carry-on baggage allowance, the passenger can take the following items with him to the aircraft cabin, which he needs during the flight:

a handbag, a man's briefcase or a folder for papers;
camera, video camera;
printed publications for in-flight reading;
a portable computer weighing no more than 2 kg;
baby food and baby travel cradle;
umbrella or cane;
coat, raincoat or other item of outerwear;
rug;
crutches (if they are necessary for the passenger in flight);
one bag with purchases from the Duty-free store weighing no more than 5 kg and measuring no more than 115 cm in the sum of three dimensions.
If more than one carrier is carrying out the transportation, each carrier may set different baggage requirements (both for checked baggage and carry-on baggage).

TERMINOLOGY

Ticket - a passenger ticket and a baggage receipt issued on behalf of the Carrier on a paper form or in the form of an electronic ticket and containing the relevant functional parts (coupons), as well as the terms of the contract of carriage or links to them.

Transportation - means the air transportation of passengers, mail and luggage.

Carrier - all air carriers that transport or undertake to transport a passenger and his baggage under this agreement or carry out any other service related to this air transportation;

An electronic ticket is an entry in the Carrier's electronic databases that includes electronic flight coupons, information about the passenger, the route of transportation, the flights that carry the passenger, the applicable tariffs, fees and payment methods, which allows you to generate an itinerary receipt.

Itinerary receipt (Itinerary Receipt) is a document automatically generated by the passenger transportation sales system, printed on paper or provided as an e-mail message after registration and payment of an electronic ticket and containing information about the passenger's transportation.

The Warsaw Convention is a Convention for the Unification of Certain Rules of International Air Transportation, signed in Warsaw on October 12, 1929, amended by the Protocol signed in The Hague on September 28, 1955, depending on which of these documents can be applied to this carriage.

BASIC CONDITIONS

The Contract of carriage performed under this agreement by a Carrier performing international, domestic air transportation or domestic air transportation within the framework of international transportation is subject to the rules and limitations of liability established by the Warsaw Convention and the legislation of the Republic of Uzbekistan.

If your carriage is performed by more than one Carrier, each of them has the right to apply different rules and conditions of the contract of carriage and rules for the application of tariffs.

If a Carrier sells tickets for transportation on the routes of another Carrier, it acts only as an agent of such Carrier.

The name of the carrier on the ticket may be abbreviated. The full name and its abbreviation are contained in the tariff directories, conditions of carriage, rules or schedule of the relevant Carrier. The address of the carrier must be the airport of departure indicated opposite the first abbreviated name of the carrier on the ticket. The agreed stopping points are the points indicated on the ticket issued to the passenger or indicated in the carrier's schedule as stopping points on the route. Carriage performed under this agreement by several carriers is considered to be a single carriage.

Any exclusion or limitation of liability of the Carrier applies to agents, employees and representatives of the carrier, as well as to any person whose aircraft is used by the Carrier for transportation, as well as to agents, employees and representatives of such person.

Checked baggage is issued only to the bearer of the baggage tag.

The validity period of the ticket is one year from the date of its registration, unless otherwise specified in the rules for the application of the fare applied to pay for transportation or the relevant rules of the Carrier. The tariff for transportation performed under the contract may be changed before the start of transportation. The carrier may refuse transportation if the transportation fee has not been paid.

The ticket is valid for flight on the flight and date indicated in it, and only to the person in whose name the ticket is issued.

Refunds for fully or partially unused transportation are made at the ticket purchase point within one year from the date of ticket issuance, if the transportation was not performed on any of the sections of the route, or within a year from the date of departure on the first section of transportation, unless otherwise provided by the fare application rules and other rules of the Carrier.

The refund conditions do not apply to tickets purchased for charter flights. If you have questions about the refund or rebooking of a purchased charter flight ticket, the passenger must contact the point of purchase.

The carrier undertakes to take all measures in its power to transport the passenger and baggage within a reasonable and acceptable time for the passenger. In order to avoid cancellation or delay of departure, the Carrier may offer the Passenger, without additional charges, a flight on another aircraft, a flight of another Carrier and/or any other method of transportation. The time specified in the schedule and other documents is not an integral part of this agreement. The schedule may be changed by the Carrier without notice.

The passenger must comply with all travel requirements of the government authorities of the countries of departure, destination and transit, have entry, exit and other necessary documents (passport or other legal identity card) and must arrive at the airport by the time appointed by the carrier and sufficient to complete all pre-flight government formalities.

The Carrier has the authority to transfer the passenger's personal data and all data on his personal booking on relevant flights to national and foreign government authorities in cases when these authorities request the Carrier to do so, in accordance with the rules and regulations established by law.

The Passenger acknowledges that the personal data transferred to the Carrier in order to make a reservation for transportation and to receive additional services facilitate compliance with immigration and entry control requirements, and such data is transferred to government authorities. For these purposes, the Passenger authorizes the Carrier to store such data and transfer it to its own offices, other Carriers or organizations providing relevant services, regardless of the country in which they may be located.

The carrier has the right to refuse the Passenger transportation, both initial and subsequent:

if the passenger does not have with him all necessary, valid, with appropriate validity periods and properly executed documents (passports, other travel documents, visas, etc.) required by state legislation and rules of the countries from, through and to the territory which are being transported;
in order to prevent violations of relevant laws, rules, regulations and regulations of government agencies of any country to the territory from or through the territory of which transportation is carried out, including regulations prohibiting the entry of a passenger;
in order to ensure flight safety, when a passenger is intoxicated with alcohol or drugs, his mental and/or physical condition is such that they require special assistance from the carrier, create disorder, cause significant inconvenience to other passengers, pose a danger or risk to the passenger himself, other persons and/or their property;
in cases of passenger's refusal to undergo pre-flight inspection, follow the rules, instructions and instructions of the carrier;
if the passenger is late by the time of the end of check-in or boarding the aircraft;
if a passenger violates the established rules of conduct on air transport, performs actions that can be considered as intentional damage or disabling of the property of the carrier and other persons.

If a passenger is refused entry to the country of destination, the Carrier has the right to recover from the passenger all expenses incurred by the Carrier at the point of refusal of entry, during the expulsion and return transportation of this passenger. The passenger without the right of entry is responsible for any such expenses, unless it is proved that the refusal of entry to the passenger and his return carriage was the result of intentional negligent actions or omissions by employees of the Carrier or its agents committed in the performance of official duties intentionally or negligently and with awareness of the consequences such actions may have.

In these cases, the responsibility for reimbursement of expenses should be assigned to the persons who committed such intentional or negligent actions, unless such persons prove that they took all measures to avoid harm or that such measures could not be taken.

None of the agents, employees or representatives of the carrier has the right to change or cancel the provisions of this agreement.

NOTIFICATION OF STATE TAXES AND DUTIES

The ticket price may include taxes, duties and charges that are applied by State administrative authorities and airports in relation to Carriers. These taxes and fees, which may constitute a significant part of the ticket price, may be indicated separately in a specially designated field on the ticket (column TAX), or included in the ticket price. You may also be asked to pay taxes or duties that have not yet been paid when purchasing a ticket.

NOTIFICATION OF LIMITATION OF LIABILITY OF THE CARRIER

Passengers whose carriage includes a destination or stopover not on the territory of the country of departure are notified that the provisions of the international treaty of the Republic of Uzbekistan, known as the Warsaw Convention on the Unification of Certain Rules of International Air Transport" 12.10.1929 with amendments and additions, apply to their carriage, including any segment thereof, signed in The Hague on 09/28/1955, which regulates and limits the liability of the airline.

Passengers whose carriage includes a destination or a stopover on the territory of the Republic of Uzbekistan are notified that the provisions of the articles apply to their carriage, including any part of it 112, 113, 114, 116, 117, 119, 120 The Air Code of the Republic of Uzbekistan, which regulate and limit the liability of the airline.

The following liability limits established by the Warsaw Convention, the Hague Protocol additional to it and the Air Code of the Republic of Uzbekistan apply to your trip on QANOT SHARQ flights:

16,600 Special Drawing Rights in respect of death or injury to the health of a passenger.
17 Special Drawing Rights per kilogram of lost, delayed or damaged checked baggage and 332 Special Drawing Rights in respect of unchecked baggage (hand luggage);

Regardless of the specified limits of liability, the passenger may increase the Carrier's liability limit for loss, delay or damage to baggage by declaring the value of their baggage at check-in and paying an additional fee.

The Carrier is also responsible for providing compensatory service to passengers who, in the presence of a confirmed reservation and an issued ticket, were denied a seat due to the sale of seats for the flight in excess of the availability of seats in the cabin, as well as in cases of delayed departure related to the actions of the Carrier.

The carrier may refuse to satisfy the claim of the passenger or his legal representative in cases where:

the person concerned is unable to provide the necessary evidence of the damage caused;
The carrier will prove that the gross negligence of the victim himself contributed to the occurrence or increase of harm to his health or his baggage;
there is no direct causal relationship between the airline's performance of the terms of the contract of carriage and the damage caused;
the damage caused during the carriage of baggage arose due to the Carrier's compliance with laws, regulations, orders, requirements of government agencies operating in the country of departure, transit or destination and/or due to their non-compliance by the passenger;
if the damage caused during the carriage of baggage arose as a result of insufficient or inappropriate packaging, inclusion in the transported property of items and things defined by the rules of the Carrier as prohibited for air transportation. The carrier is not responsible for fragile, valuable or perishable items carried in checked baggage;
if the damage caused to the passenger's baggage was caused by the property contained in the passenger's baggage, except in cases when the Carrier and its authorized persons caused such damage by their intentional actions or gross negligence;
if the damage caused to the baggage is caused by some uncontrollable reason, and it will be proved that the Carrier and their authorized persons took all necessary measures to prevent harm or that they could not have been taken.

If your trip is carried out by several Carriers, you should get information on the limits of liability from each of them, since other participating Carriers may be subject to different limits of liability established by the Warsaw Convention of 1929 and the Montreal Conventions on the Unification of Certain Rules Relating to International Air Transport, depending on which of these documents may be applied.

Detailed information about the liability conditions applicable to your trip can be obtained from each Carrier, their authorized agents and representatives on their official websites.

NOTIFICATIONS ON THE DEADLINES FOR FILING CLAIMS AND LAWSUITS

For domestic transportation, written claims against the Carrier may be filed within six months. This period is calculated: for claims for compensation for shortage or damage to baggage, as well as for delay in baggage delivery - from the date of issue; for claims for compensation for loss of baggage or mail - from the date of expiration of the delivery period; in all other cases - from the date of occurrence of the event that served as the basis for the claim.

In case of international transportation, written claims may be filed against the Carrier:

in case of damage or shortage of the received baggage
, if damage or shortage is detected, but later than 7 days from the date of receipt of the baggage;
in case of a delay in delivery - no later than 21 days from the date of transfer of baggage to the recipient;
in case of loss of baggage - within two years from the date of arrival of the aircraft at the destination or from the date of termination of carriage.

In the absence of a written claim filed within the specified time, a claim against the carrier cannot be filed

Claims against the carrier arising from air transportation shall be filed no later than two years from the date of arrival of the aircraft at the destination or from the day when the aircraft is due to arrive, or from the date of termination of carriage at the choice of the plaintiff: at the location of the carrier, at the place where he has an agency through which the contract of carriage is concluded, in the appropriate court of the destination.